This Privacy Policy (“Privacy Policy” or “Policy”) explains how NexAura AI LLC (“NexAura,” “Company,” “we,” “our,” or “us”) collects, uses, processes, stores, protects, shares, and otherwise handles information relating to individuals who access or use the NexAura platform.
This Privacy Policy forms an integral part of the agreement between you and NexAura and should be read together with the NexAura Terms of Use, AI Disclaimer, Health Disclaimer, Cookie Policy, and any other policies incorporated by reference.
By creating an account, accessing the Platform, using any NexAura Services, beginning a Membership trial, purchasing a Membership, connecting wearable devices, interacting with Aura AI, or otherwise providing information to NexAura, you acknowledge that you have read, understood, and agree to the information handling practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.
At NexAura, protecting your privacy is one of our core principles. We recognize that the information you share with us—including your health, wellness, nutrition, fitness, mental wellness, wearable device data, AI interactions, and other personal information—is highly personal and deserves responsible stewardship.
Our mission is to empower individuals to live healthier lives through intelligent, personalized technology while maintaining transparency, security, and meaningful user control over personal information.
Accordingly, NexAura is committed to the following principles:
We clearly explain what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.
Whenever reasonably possible, you remain in control of the information you choose to provide, the permissions you grant, the devices you connect, and the privacy settings available within the Platform.
Privacy and security considerations are incorporated into the design, development, testing, and operation of the Platform rather than added after deployment.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
Aura AI is designed to assist users by providing personalized wellness insights, educational information, adaptive planning, and recommendations. Artificial Intelligence is intended to support—not replace—your own judgment or the advice of qualified healthcare professionals. Users remain responsible for evaluating AI-generated recommendations before relying upon them.
As privacy laws, technology, and NexAura's Services evolve, we may update this Privacy Policy to reflect changes in our practices, legal obligations, or product offerings.
This Privacy Policy explains:
This Privacy Policy is intended to provide transparency regarding NexAura's information handling practices and should be interpreted consistently with applicable privacy, consumer protection, and data security laws.
This Privacy Policy applies to information collected through or in connection with:
This Privacy Policy applies regardless of whether you access the Platform using a mobile phone, tablet, desktop computer, web browser, wearable device, voice-enabled device, or any other supported technology.
This Privacy Policy should be read together with the following documents, each of which is incorporated by reference where applicable:
If any provision of this Privacy Policy conflicts with mandatory rights provided under applicable law, the applicable law shall govern to the extent of the conflict.
Unless otherwise specified, this Privacy Policy applies to:
NexAura is designed around the principle that individuals should have confidence in how their personal information is collected, used, and protected. Our privacy practices are guided by the following core principles, which influence the design, development, operation, and continuous improvement of the Platform and Services.
Privacy and security considerations are incorporated throughout the lifecycle of our products and services. We strive to build features that protect personal information by default and consider privacy implications during product design, development, testing, deployment, and ongoing maintenance.
We are committed to providing clear, accurate, and understandable information about our data practices. We seek to explain what information we collect, why we collect it, how it is used, when it may be shared, and the choices available to our users.
We believe users should maintain meaningful control over their personal information. Where reasonably possible, users may manage account information, connected devices, permissions, privacy settings, notifications, and other preferences directly through the Platform or by contacting NexAura.
We endeavor to collect only the information that is reasonably necessary to provide, maintain, improve, secure, and support the Services or as otherwise permitted or required by applicable law. We do not intentionally collect information unrelated to the operation of the Platform.
Personal information is collected and processed only for legitimate business purposes described in this Privacy Policy or otherwise disclosed to users at the time of collection, except where applicable law permits or requires additional processing.
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. Our security practices are regularly reviewed and may evolve as technology, industry standards, and emerging threats change.
Artificial Intelligence is fundamental to the NexAura experience. We are committed to developing and using AI responsibly by promoting transparency, fairness, accountability, user oversight, and continuous evaluation of AI-generated outputs.
Aura AI is intended to assist users by providing personalized wellness recommendations, educational information, planning assistance, and health insights. AI-generated content is designed to support informed decision-making and should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.
NexAura is designed to promote healthier lifestyle choices through personalized recommendations, educational content, and wellness planning. While we strive to provide helpful and accurate information, users remain responsible for exercising their own judgment and seeking guidance from qualified healthcare professionals when appropriate.
If a user experiences a medical emergency or believes immediate medical attention is required, they should contact emergency services or a licensed healthcare provider without delay rather than relying on the Platform or Aura AI.
Privacy, security, and responsible AI practices continue to evolve. NexAura regularly evaluates its policies, technologies, operational procedures, and safeguards to improve the protection of personal information and to comply with evolving legal, regulatory, and industry standards.
NexAura is committed to maintaining appropriate governance over its privacy and data protection practices. We regularly review our internal policies, operational procedures, security controls, and AI systems to help ensure that personal information is handled responsibly and in accordance with applicable law and this Privacy Policy.
Employees, contractors, and service providers with access to personal information are expected to handle such information in accordance with applicable confidentiality obligations and NexAura's internal privacy and security requirements.
For purposes of this Privacy Policy, the following terms shall have the meanings set forth below.
The registered user profile created to access the Platform and use the Services.
Machine learning models, generative artificial intelligence, predictive analytics, automation technologies, and other computational systems used by NexAura to generate recommendations, analyze information, personalize user experiences, and support the Services.
“NexAura Aura” or “Aura” means NexAura's proprietary artificial intelligence assistant that provides personalized wellness guidance, educational information, adaptive planning, conversational interactions, reminders, insights, and recommendations based on information available to the Platform.
Information that identifies or can reasonably be associated with a user's physical health, mental well-being, nutrition, fitness, sleep, recovery, wellness habits, or related activities, as defined under applicable consumer privacy laws.
Any smartwatch, fitness tracker, wearable device, health monitoring device, smartphone, tablet, or other supported hardware that a user authorizes NexAura to connect with the Platform.
Any third-party application, platform, or online service that a user voluntarily authorizes NexAura to access or exchange information with, including health platforms, nutrition services, payment providers, or other supported integrations.
Any information, data, text, images, photographs, videos, voice recordings, documents, comments, journal entries, messages, or other materials submitted, uploaded, created, or shared through the Platform by a user or generated by the Services.
Technical information collected from a device used to access the Platform, including device type, operating system, browser type, application version, language settings, identifiers, diagnostics, crash reports, and similar technical information.
NexAura's proprietary wellness scoring framework that combines multiple wellness indicators to provide users with a personalized assessment of overall wellness trends. HHI is intended solely for informational and motivational purposes and should not be interpreted as a medical diagnosis or clinical assessment.
Information relating to an individual's nutrition, exercise, wellness habits, sleep, recovery, stress, mood, symptoms, medication tracking, body measurements, or other wellness-related information voluntarily provided by the user or obtained through authorized integrations.
Unless expressly stated otherwise, references to “Health Information” within this Privacy Policy do not mean Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).
A free trial, paid subscription, or other membership plan that provides access to certain NexAura Services or premium features.
Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual under applicable privacy laws.
The process of adapting recommendations, plans, insights, reminders, and other Platform functionality based on information provided by the user, generated through Platform usage, or obtained from authorized integrations.
The NexAura website, mobile applications, Aura AI, software, APIs, databases, dashboards, and all related technologies owned or operated by NexAura.
Any operation performed on personal information, whether by automated or manual means, including collection, recording, organization, storage, adaptation, retrieval, consultation, analysis, transmission, disclosure, deletion, or destruction.
Information reflecting a user's wellness journey, including goals, achievements, workout history, nutrition history, milestones, streaks, trends, recovery metrics, and similar information generated through use of the Platform.
“Protected Health Information” has the meaning assigned under HIPAA. Unless expressly stated otherwise, information collected through NexAura is not intended to constitute PHI solely by virtue of being processed through the Platform.
NexAura's wellness experience focused on recovery, sleep, stress management, mindfulness, breathing exercises, meditation, journaling, and other mental wellness activities.
Personal information designated as sensitive under applicable privacy laws, which may include certain health-related information, biometric information, precise geolocation, financial information, account credentials, or other categories afforded additional legal protection.
All products, software, memberships, mobile applications, AI capabilities, wellness tools, features, content, integrations, and related services made available by NexAura.
A vendor, contractor, consultant, cloud provider, payment processor, analytics provider, AI provider, or other third party engaged by NexAura to perform services on its behalf.
Products, software, websites, applications, devices, or services operated by parties other than NexAura that may integrate with or interact with the Platform.
Any individual who accesses, browses, registers for, or otherwise uses the Platform or Services.
Any Content submitted, uploaded, created, transmitted, or otherwise made available by a user through the Platform, including journal entries, photographs, comments, messages, wellness information, and AI interactions.
Collectively, information relating to a user's nutrition, fitness, recovery, sleep, stress, mood, hydration, body measurements, activity levels, wellness goals, progress, habits, and other wellness-related information processed by the Platform.
Suggestions, plans, insights, reminders, educational information, or guidance generated by Aura AI or other Platform features based on available information and intended to support users in pursuing their wellness goals.
Information received from authorized third-party wearable devices or health applications, including activity data, heart rate, sleep metrics, workout information, calories burned, step counts, and similar information that a user elects to synchronize with the Platform.
The individual accessing or using the Platform and accepting this Privacy Policy.
NexAura AI LLC and its authorized affiliates, successors, and permitted assigns, as applicable.
All federal, state, local, and international laws, regulations, rules, ordinances, and legally binding governmental requirements governing privacy, consumer protection, data security, artificial intelligence, or related matters that apply to NexAura or the Services.
NexAura collects information to provide, operate, personalize, maintain, improve, and secure the Platform and the Services. The information we collect enables us to create personalized wellness experiences, generate AI-powered recommendations, adapt your plans over time, measure your progress, communicate with you, process Memberships, protect the integrity of the Platform, comply with applicable legal obligations, and continually improve our products and services.
The categories and amount of information collected depend on several factors, including:
Some information is necessary to create and maintain your Account and provide core functionality of the Platform. Other information is entirely optional and is collected only if you choose to provide it or enable specific features.
Consistent with NexAura's Guiding Privacy Principles, we strive to collect only the information reasonably necessary to operate the Platform, personalize your experience, improve our Services, maintain security, fulfill legal obligations, and support the legitimate business purposes described in this Privacy Policy.
Unless otherwise stated, the information described in this Part II is collected directly from you, generated through your use of the Platform, obtained from authorized third-party integrations, or automatically collected through the technologies described below.
The information described in this section is voluntarily provided by you when you create an Account, complete your profile, interact with Aura, use Platform features, communicate with NexAura, or otherwise engage with the Services.
Depending on the Services you use, some categories of information may be required while others remain entirely optional.
When you register for an Account, purchase a Membership, or otherwise use the Platform, NexAura collects certain information necessary to identify you, establish your Account, authenticate your identity, communicate with you, protect the security of the Platform, and provide the Services.
Depending on how you use the Platform, we may collect:
We may collect contact information including:
We use this information to communicate with you regarding your Account, Membership, Platform updates, customer support, security notifications, and other communications described in this Privacy Policy.
To create and administer your Account, we may collect:
To protect your Account and maintain the security of the Platform, we may collect information relating to authentication and account security, including:
Passwords are never stored in plain text and are protected using industry-standard hashing and encryption practices.
We use the information described in this section to:
To provide personalized wellness recommendations, NexAura allows you to create a personal wellness profile. The information you choose to provide enables Aura and other Platform features to generate individualized nutrition plans, fitness programs, recovery guidance, educational content, reminders, and progress insights.
Providing profile information is generally voluntary. However, certain recommendations and features may be less accurate or unavailable if sufficient information is not provided.
Depending on the Services you use, your profile may include:
You may choose to provide information relating to your daily lifestyle, including:
To personalize nutrition recommendations, you may provide:
You may establish wellness objectives through the Platform, including:
NexAura uses this information to personalize recommendations, improve the relevance of AI-generated content, adapt plans over time, monitor progress toward goals, and deliver a more individualized user experience.
One of NexAura's core purposes is to help users manage and improve their overall wellness. To provide adaptive recommendations and meaningful insights, the Platform allows you to voluntarily provide Wellness Data relating to nutrition, fitness, recovery, and other wellness activities.
The categories of Wellness Data collected depend on the features you choose to use and the information you decide to share.
Nutrition-related information may include:
Fitness information may include:
Restore features support recovery and mental well-being. Depending on how you use these features, Restore information may include:
You may manually enter or synchronize wellness measurements, including:
NexAura uses Wellness Data to personalize recommendations, generate adaptive wellness plans, calculate wellness insights, measure progress toward your goals, provide educational content, generate Health & Happiness Index (HHI) scores, improve AI-generated recommendations, and support other Platform features.
Wellness Data is processed only for the purposes described in this Privacy Policy and remains subject to your privacy settings and applicable law.
Certain optional features allow you to record personal health-related information to support your individual wellness journey and organize information relevant to your personal goals.
Depending on the features you use, you may voluntarily provide:
Providing this information is entirely optional. NexAura does not require you to provide medical information in order to use the core features of the Platform.
Unless expressly stated otherwise, NexAura does not provide medical diagnosis, treatment, medical advice, or healthcare services. Information recorded through the Platform is used solely to support personalization, organization, educational content, reminders, and wellness-related recommendations generated by the Services.
You are solely responsible for determining whether information entered into the Platform is appropriate for your personal circumstances and should consult a qualified healthcare professional regarding any medical concerns or treatment decisions.
In addition to information you voluntarily provide, NexAura generates, receives, analyzes, and processes certain information automatically as you interact with the Platform. This information enables Aura to personalize recommendations, adapt wellness plans, measure progress, improve user experiences, maintain Platform security, and support the functionality of the Services.
Some of this information is created by your interactions with the Platform, while other information is generated through AI processing, synchronized from connected devices, or collected automatically through the technologies used to operate the Services.
Aura is NexAura's proprietary artificial intelligence assistant designed to help users plan, monitor, and improve their wellness journey through conversational interactions and personalized recommendations.
Whenever you communicate with Aura, we may collect, process, and retain information necessary to provide the requested Services and improve the quality, continuity, and personalization of your experience.
Depending on how you use Aura, information processed may include:
During AI interactions, we may process:
If voice features are enabled, Aura may process:
Voice recordings are processed only for the purposes described in this Privacy Policy and only when you choose to enable voice functionality.
You may choose to provide additional content to Aura, including:
Aura analyzes this information solely to provide requested functionality, such as meal analysis, nutritional estimates, exercise guidance, educational information, or personalized wellness recommendations.
To provide a more personalized experience, Aura may retain limited information about your preferences, goals, previous interactions, and wellness journey. This information enables Aura to:
You may be able to review, modify, or delete certain AI-related information through available Platform settings, subject to technical limitations and applicable law.
Aura is designed to support wellness and education. AI-generated content should not be interpreted as medical advice, diagnosis, or treatment.
As you use the Platform, NexAura generates information that reflects your activity, engagement, progress, and interactions with the Services.
This information is generated automatically through your use of the Platform and may include:
To help users better understand their wellness journey, NexAura may generate proprietary wellness metrics, including:
These metrics are intended solely for informational, motivational, and educational purposes. They should not be interpreted as medical diagnoses, clinical assessments, or indicators of disease.
We may also generate information relating to your use of Platform features, including:
This information helps NexAura improve the Platform, personalize recommendations, evaluate feature performance, develop new functionality, and enhance the overall user experience.
Certain Platform features allow you to voluntarily upload or capture visual content for analysis and personalization.
Depending on the Services you use, this content may include:
Artificial intelligence and computer vision technologies may analyze this content to:
Image analysis is performed solely to provide requested Services and improve Platform functionality. Images are not analyzed for unrelated purposes without your authorization.
NexAura allows users to connect supported wearable devices and health platforms to enhance personalization and reduce manual data entry.
If you choose to authorize a connection, NexAura may receive information from supported third-party devices and services, including:
Depending on the permissions you grant, synchronized information may include:
Synchronization occurs only after you authorize the connection and grant the necessary permissions through the applicable third-party service. You may revoke access at any time through your device settings, third-party account settings, or Platform settings, subject to applicable technical limitations.
NexAura does not control the privacy practices of third-party wearable providers. Information collected by those providers remains subject to their respective privacy policies.
When you access or use the Platform, certain technical information is collected automatically to operate the Services, maintain security, improve performance, diagnose technical issues, and understand how users interact with the Platform.
Depending on your device and Platform settings, this information may include:
We use this information to maintain the reliability, security, availability, and performance of the Platform, detect fraud, troubleshoot issues, improve Platform functionality, and enhance user experience.
NexAura uses cookies, software development kits (SDKs), local storage, pixels, application identifiers, and similar technologies to operate the Platform and improve user experiences.
These technologies may be used to:
Where required by applicable law, NexAura will obtain your consent before using non-essential cookies or similar technologies. You may manage certain cookie preferences through your browser settings, device settings, or Platform controls. Disabling certain technologies may affect the availability or functionality of some Services.
NexAura may receive information about you from third parties when you choose to connect external accounts, authorize integrations, or use third-party services in conjunction with the Platform.
Depending on the integrations you authorize, we may receive information from:
The information received depends on the permissions you grant and the data made available by the applicable third party. NexAura accesses only the information reasonably necessary to provide the requested functionality and in accordance with your authorization.
We encourage you to review the privacy policies of third-party services before connecting them to the Platform, as NexAura does not control their data collection or privacy practices.
In addition to the information described in Parts II-A and II-B, NexAura collects information when you communicate with us, interact with optional community features, participate in surveys or promotional activities, submit feedback, or otherwise engage with the Platform outside of your core wellness activities.
The information described in this section helps NexAura provide customer support, improve the Services, maintain the security and integrity of the Platform, understand user needs, communicate important information, and develop new features.
Participation in many of the activities described below is voluntary. The amount and type of information collected depends on how you choose to interact with the Platform.
When you contact NexAura for assistance, submit a support request, report a technical issue, request billing assistance, or otherwise communicate with us, we collect information necessary to understand your request, verify your identity when appropriate, investigate the issue, respond to your inquiry, improve our Services, and maintain records of customer interactions.
Depending on how you contact us, we may collect the following categories of information.
To locate and verify your account, we may collect:
Your communications with NexAura may include:
To diagnose technical issues, you may voluntarily provide:
We may maintain records of communications including:
We use this information to:
Support communications may be retained for quality assurance, dispute resolution, security investigations, training, auditing, and legal compliance.
NexAura may offer optional community features that allow users to share progress, participate in wellness challenges, interact with other users, celebrate achievements, and engage in other community activities.
Participation in community features is entirely voluntary. You may choose whether to participate, what information to share, and with whom such information is shared through the privacy settings available within the Platform.
Depending on the features you use, we may collect and process the following information.
Information relating to your participation in community features may include:
If you choose to share information through community features, the information shared may include:
Community participation may also include user-generated content such as:
Information that you choose to share through community features may be visible to other users according to your selected privacy settings. NexAura does not publicly disclose your personal wellness information unless you intentionally choose to make that information available through the Platform.
Users are responsible for the information they voluntarily choose to share with others. We encourage users to avoid posting confidential medical information or other sensitive personal information through community features.
NexAura reserves the right to remove community content that violates our Terms of Use, Community Guidelines, applicable law, or the rights of others.
NexAura continually improves its Services based on user feedback, research, and product testing. From time to time, we may invite users to voluntarily participate in surveys, research initiatives, usability studies, beta programs, interviews, promotional campaigns, or other product improvement activities.
Participation in these activities is entirely optional.
Depending on the activity, we may collect:
Voluntary research activities may include:
If you participate in beta programs or early-access features, we may collect:
Information collected through surveys, research, and beta programs helps NexAura:
Where applicable, participation in certain research studies or promotional activities may be governed by separate terms or informed consent documentation.
NexAura communicates with users through various channels to provide Services, maintain account security, deliver personalized wellness experiences, and keep users informed about important Platform updates.
Depending on your preferences and applicable law, we may communicate with you through:
Certain communications are necessary for the operation of the Platform and may include:
These communications are considered essential to the operation of your Account and generally cannot be disabled while your Account remains active.
If enabled, NexAura may send personalized wellness communications such as:
You may manage many of these communications through your notification preferences within the Platform.
Where permitted by applicable law and subject to your preferences, NexAura may send:
You may unsubscribe from marketing communications at any time by following the instructions included in those communications or by updating your communication preferences within the Platform.
Your decision to opt out of marketing communications will not affect our ability to send transactional or legally required communications relating to your Account, Membership, security, or the Services.
NexAura uses the Personal Information, Wellness Data, User Content, and other information described in Part II to provide, operate, maintain, personalize, improve, protect, and support the Platform and the Services.
The way we use your information depends on the features you use, the permissions you grant, your interactions with the Platform, and your communication preferences.
We process your information only for legitimate business purposes, to fulfill our contractual obligations to you, with your consent where required, to comply with applicable legal obligations, or as otherwise permitted by applicable law.
Not every use described below applies to every user.
We use your information to establish, administer, and maintain your Account and Membership. This includes using your information to:
Without certain Account Information, some features of the Platform may not function properly.
One of NexAura's primary purposes is to provide personalized wellness experiences tailored to each user.
We use your information to:
Personalization is based on the information you choose to provide, information generated through your use of the Platform, authorized third-party integrations, and your interactions with Aura.
Aura is designed to provide conversational, adaptive, and personalized wellness assistance.
We use information processed through Aura to:
Aura uses artificial intelligence to assist users in pursuing their wellness goals. Aura does not independently diagnose medical conditions, prescribe treatment, or replace the advice of qualified healthcare professionals.
NexAura generates personalized wellness insights to help users understand trends, monitor progress, and remain engaged in their wellness journey.
Depending on the Services you use, we may generate:
These analytics are intended solely to support motivation, education, and wellness planning and should not be interpreted as medical diagnoses or clinical evaluations.
NexAura continually evaluates and improves its products, Services, and technology.
We use information to:
Whenever practical, NexAura may use aggregated, anonymized, or de-identified information for product development and analytics.
We use your information to communicate with you regarding your Account, Membership, the Services, and other matters relating to your use of the Platform.
Communications may include:
You may manage certain communication preferences through your Account settings.
Where applicable, we use your information to:
Payment card information is generally processed by authorized third-party payment processors rather than stored directly by NexAura.
Protecting users and maintaining the integrity of the Platform is a core responsibility of NexAura.
We use information to:
We may use your information when necessary to:
To improve the quality, accuracy, safety, and effectiveness of the Platform, NexAura may analyze information relating to Platform usage and user interactions.
This may include:
Where appropriate, NexAura may use aggregated, anonymized, or de-identified information that does not reasonably identify individual users for research, statistical reporting, business planning, and product development.
Subject to your communication preferences and applicable law, NexAura may use your information to:
You may opt out of marketing communications at any time. Opting out of marketing communications does not affect transactional or legally required communications.
NexAura may use your information for additional purposes when:
We will not use your Personal Information for purposes that are materially inconsistent with this Privacy Policy without providing appropriate notice or obtaining consent where required by applicable law.
NexAura respects your privacy and is committed to limiting the disclosure of your Personal Information. We do not sell your Personal Information to third parties, and we do not share your Personal Information except as described in this Privacy Policy, with your authorization, or as otherwise permitted or required by applicable law.
When we share information, we limit the information disclosed to what is reasonably necessary for the applicable purpose and require third parties, where appropriate, to protect the information in accordance with applicable contractual, legal, and security obligations.
Depending on how you use the Platform, your information may be shared in the following circumstances.
NexAura works with trusted third-party service providers that perform services on our behalf to support the operation of the Platform.
These providers may assist us with:
These providers receive only the information reasonably necessary to perform the services we request and are contractually obligated, where applicable, to protect your information and use it only for authorized purposes.
To deliver AI-powered functionality, NexAura may share limited information with third-party artificial intelligence service providers that assist in generating responses, analyzing user inputs, interpreting images, processing natural language requests, or supporting other AI features.
Depending on the functionality requested, information processed may include:
AI providers process information solely for the purpose of delivering the requested Services in accordance with applicable contractual obligations and their respective data processing commitments.
If you purchase a Membership or other paid Services, payment-related information is processed by authorized third-party payment processors.
Depending on the payment method selected, payment processors may receive:
NexAura generally does not store complete payment card numbers or payment credentials.
If you authorize NexAura to connect with third-party applications, wearable devices, health platforms, grocery services, restaurant services, or other external services, information may be exchanged between NexAura and those services as necessary to provide the requested functionality.
Information shared depends on:
You may disconnect integrations at any time through available Platform settings or the applicable third-party service.
If you voluntarily participate in community features, wellness challenges, or other social features, information that you intentionally choose to share may be visible to other users in accordance with your selected privacy settings.
Examples include:
You remain responsible for the information you choose to make available through community features.
If NexAura is involved in a merger, acquisition, financing, investment transaction, corporate restructuring, sale of assets, bankruptcy proceeding, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable law.
Any successor organization will remain subject to the commitments made in this Privacy Policy unless you are otherwise notified.
We may disclose information when we reasonably believe disclosure is necessary to:
We carefully evaluate requests for information and disclose only the information reasonably necessary under the circumstances.
NexAura may disclose your information to third parties when you specifically request or authorize such disclosure.
Examples include:
You may withdraw certain permissions at any time, subject to technical limitations and applicable law.
NexAura may use, disclose, publish, or share aggregated, anonymized, or de-identified information that cannot reasonably identify an individual user.
Such information may be used for purposes including:
NexAura takes reasonable measures to ensure that aggregated or de-identified information cannot reasonably be linked back to an identifiable individual before it is shared.
Except as described in this Privacy Policy, NexAura does not sell your Personal Information to third parties.
We do not sell your Wellness Data, Health Information, or Aura conversation history for advertising purposes.
We do not disclose your Personal Information to third parties for their independent marketing purposes without your consent.
Any sharing of information with service providers, payment processors, AI providers, cloud providers, or other vendors is solely to enable them to perform services on our behalf and not for their independent commercial use of your Personal Information.
NexAura believes that you should have meaningful control over your Personal Information and Wellness Data. Depending on your location and applicable law, you may have certain rights regarding the information we collect and process.
Some rights described below may vary depending on your jurisdiction, the nature of the information involved, and applicable legal requirements. Where required by law, NexAura will honor applicable privacy rights requests in accordance with the procedures and timelines established by law.
You may exercise many of these rights through your Account settings or by contacting NexAura using the contact information provided at the end of this Privacy Policy.
You may request access to the Personal Information that NexAura maintains about you.
Subject to applicable law, you may request information regarding:
For your protection, NexAura may verify your identity before providing access to your information.
Keeping your information accurate helps NexAura provide better recommendations and Services.
You may update many types of information directly within your Account, including:
If you believe NexAura maintains inaccurate Personal Information that cannot be corrected through your Account, you may contact us to request a correction.
You may request deletion of your Account and certain Personal Information maintained by NexAura.
When you submit a deletion request, NexAura will take reasonable steps to delete or de-identify your Personal Information, subject to applicable legal obligations and legitimate business needs.
Certain information may be retained for reasons including:
Where information cannot be immediately deleted from backup systems, it will remain protected until it is securely deleted in accordance with our retention practices.
Where available, NexAura may allow you to download or export certain information associated with your Account.
Depending on the Services you use, exportable information may include:
Information may be provided in a commonly used electronic format where reasonably practicable.
Where NexAura relies on your consent to process certain information, you may withdraw that consent at any time.
Examples include:
Withdrawing consent may limit or disable certain Platform features that rely on those permissions.
You remain in control of the external services connected to your NexAura Account.
At any time, you may:
Disconnecting an integration stops future synchronization but does not automatically delete information previously imported into your Account unless you separately request deletion.
You may control how NexAura communicates with you.
Subject to applicable law, you may:
Please note that you cannot opt out of communications that are necessary to:
You may manage certain cookies and tracking technologies through:
Disabling certain cookies or similar technologies may affect the functionality or availability of portions of the Platform.
To submit a privacy rights request, you may contact NexAura using the contact information provided in this Privacy Policy.
For your protection, we may request additional information to verify your identity before processing certain requests.
NexAura will respond to verified requests within the timeframes required by applicable law.
If we are unable to fulfill a request, we will explain the reason, subject to applicable legal limitations.
Depending on your country, state, or region of residence, you may have additional privacy rights under applicable law.
These rights may include:
Nothing in this Privacy Policy limits any rights you may have under applicable law.
NexAura is intended for users who meet the minimum age requirements described in our Terms of Use.
Where the Platform permits accounts for minors with appropriate parental or guardian involvement, parents or legal guardians may, subject to applicable law:
Additional protections may apply to information collected from minors as required by applicable law.
NexAura retains Personal Information, Wellness Data, User Content, and other information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide the Services, comply with applicable legal obligations, resolve disputes, enforce our agreements, protect the security and integrity of the Platform, and support legitimate business operations.
The length of time information is retained depends on the nature of the information, the Services used, applicable legal requirements, and the operational needs of NexAura.
When information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or de-identify the information, unless a longer retention period is required or permitted by applicable law.
Account Information is generally retained for as long as your Account remains active.
Following account closure or deletion, certain Account Information may be retained for a limited period to:
Wellness Data may be retained while your Account remains active to provide historical tracking, trend analysis, adaptive recommendations, personalized wellness insights, and other Platform functionality.
If you request deletion of your Account, Wellness Data will generally be deleted or de-identified unless retention is required for legal, security, auditing, or other lawful purposes.
Conversation history and information processed through Aura may be retained for a limited period to:
Where available, users may be able to delete or manage certain AI interaction history through Platform settings.
Customer support communications, support tickets, emails, chat records, and related documentation may be retained for quality assurance, training, dispute resolution, security investigations, auditing, legal compliance, and customer service purposes.
Copies of information may remain in secure backup systems for a limited period after deletion requests are processed.
Backup information is maintained solely for disaster recovery, business continuity, security, and legal compliance purposes and is securely deleted or overwritten in accordance with NexAura's internal retention practices.
Protecting the confidentiality, integrity, and availability of your information is a core priority for NexAura.
We implement administrative, technical, organizational, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Although no method of transmitting or storing information is completely secure, NexAura continually evaluates and enhances its security practices to address evolving risks.
NexAura maintains policies and procedures designed to protect user information, including:
Depending on the Services provided, NexAura may implement security measures including:
Access to Personal Information is limited to personnel, contractors, and authorized service providers who require access to perform their responsibilities.
Individuals with authorized access are expected to protect the confidentiality of user information and comply with applicable security policies and contractual obligations.
Users also play an important role in protecting their information.
You are responsible for:
Despite reasonable security measures, no security system can guarantee absolute protection.
If NexAura becomes aware of a security incident involving Personal Information, we will investigate the matter, take appropriate steps to contain and remediate the incident, and provide notifications where required by applicable law.
NexAura is headquartered in the United States.
Your Personal Information may be collected, processed, stored, accessed, or transferred in the United States or in other countries where NexAura, its affiliates, cloud providers, service providers, or authorized contractors operate.
The privacy and data protection laws in those jurisdictions may differ from the laws of your country or state of residence.
By using the Platform, you acknowledge that your information may be transferred to and processed in jurisdictions outside your place of residence, subject to applicable legal requirements.
Where required by applicable law, NexAura will implement appropriate safeguards designed to protect Personal Information transferred across international borders.
Where applicable, NexAura may rely on appropriate legal mechanisms to facilitate international data transfers, including:
NexAura may utilize reputable cloud service providers and technology partners to host and process information on our behalf.
Information processed by such providers remains subject to contractual confidentiality obligations, applicable security requirements, and this Privacy Policy.
If NexAura receives a lawful request from a governmental authority seeking access to user information, we will review the request and disclose information only where required or permitted by applicable law.
Where legally permitted, NexAura may notify affected users before disclosing their information.
NexAura is intended solely for individuals who are eighteen (18) years of age or older. The Platform, Services, and Memberships are not directed to, designed for, or intended for use by children or minors under the age of eighteen (18).
NexAura does not knowingly collect, solicit, process, or maintain Personal Information from any individual under the age of eighteen (18).
If we become aware that we have inadvertently collected Personal Information from an individual under the age of eighteen (18), we will take reasonable steps to delete the information as soon as practicable, unless retention is required by applicable law.
If you believe that a child or minor has provided Personal Information to NexAura, please contact us immediately using the contact information provided in this Privacy Policy so that appropriate action may be taken.
Nothing in this section limits any additional protections that may be required under applicable law.
The Platform may contain links to, integrate with, or otherwise interact with third-party websites, applications, wearable devices, payment processors, restaurant services, grocery providers, artificial intelligence providers, or other external services that are not owned or controlled by NexAura.
This Privacy Policy applies only to information collected by NexAura.
We are not responsible for the privacy practices, security practices, content, availability, or policies of third-party services. Your interactions with third-party services are governed by their respective privacy policies, terms of use, and other applicable agreements.
We encourage you to review the privacy practices of every third-party service before providing information or authorizing an integration.
NexAura may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, regulatory requirements, Platform functionality, or other operational needs.
When we make material changes to this Privacy Policy, we will provide notice through one or more appropriate methods, which may include:
Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy, except where additional consent is required by applicable law.
If you do not agree with any revised Privacy Policy, you should discontinue using the Platform and, if desired, request deletion of your Account in accordance with this Privacy Policy.
Depending on your place of residence, you may have additional privacy rights under applicable federal, state, provincial, or international privacy laws.
Nothing in this Privacy Policy is intended to limit or waive any rights that cannot be lawfully limited or waived under applicable law.
Where applicable, NexAura will comply with the privacy rights, response timelines, verification requirements, and other obligations imposed by applicable privacy laws.
If any provision of this Privacy Policy conflicts with applicable law, the applicable law shall control to the extent of the conflict.
As NexAura grows, we may undergo business transactions including mergers, acquisitions, investments, reorganizations, financings, sales of assets, or similar corporate transactions.
If such a transaction occurs, Personal Information may be transferred as part of the transaction, subject to applicable law and appropriate confidentiality obligations.
The successor organization will be required to honor the commitments described in this Privacy Policy unless users are otherwise notified in accordance with applicable law.
If any provision of this Privacy Policy is determined by a court or other authority of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.
Any invalid or unenforceable provision shall be interpreted or modified only to the extent necessary to make it enforceable while preserving its original intent as closely as possible.
The failure of NexAura to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision.
Any waiver shall be effective only if made in writing and signed by an authorized representative of NexAura.
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles, except where applicable law requires otherwise.
Any disputes relating to privacy matters shall also be subject to the dispute resolution provisions contained in the NexAura Terms of Use, which are incorporated into this Privacy Policy by reference.
Artificial intelligence is a core component of the NexAura Platform. Aura, our AI-powered wellness assistant, is designed to help users create personalized wellness plans, answer questions, analyze information, provide educational guidance, and support users in achieving their wellness goals.
Aura is intended to enhance your wellness experience by providing personalized recommendations based on the information you choose to provide, your interactions with the Platform, your authorized connected devices, and other information described in this Privacy Policy.
Aura may use artificial intelligence technologies to:
The recommendations generated by Aura are based on the information available at the time of processing and may change as additional information becomes available.
Aura assists users by analyzing information and generating personalized recommendations. However, Aura does not make legally binding decisions on your behalf, nor does it independently determine eligibility for healthcare, insurance, employment, financial services, or other decisions that produce legal or similarly significant effects.
Users remain responsible for reviewing AI-generated recommendations and determining whether they are appropriate for their individual circumstances.
Although NexAura continually works to improve the accuracy, reliability, and usefulness of Aura, artificial intelligence systems have inherent limitations.
AI-generated content may:
Users should exercise independent judgment when relying on AI-generated information.
Aura and the Services are designed to support general wellness, healthy lifestyle planning, education, and personal goal tracking.
Aura does not:
Users should consult qualified healthcare professionals regarding medical conditions, diagnoses, treatment decisions, medications, injuries, or other healthcare concerns.
If you believe you are experiencing a medical emergency, call emergency services or seek immediate medical attention.
Users remain in control of their wellness decisions.
Aura provides recommendations and educational information, but users decide whether to:
NexAura encourages users to review recommendations carefully and make decisions consistent with their personal circumstances and the advice of qualified professionals where appropriate.
NexAura is committed to developing and using artificial intelligence responsibly.
As our Platform evolves, we strive to:
Artificial intelligence technologies will continue to evolve, and NexAura may update Aura's capabilities and underlying technologies as part of our ongoing product development efforts.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or NexAura's privacy practices, you may contact us using the information below.
NexAura AI LLC
Email: support@nexaura.ai
Website: https://www.nexaura.ai
Mailing Address:
NexAura AI LLC
1032 Dyer Creek Pl
Round Rock, Texas 78665